Purchase of goods and services from E Source Mart is subject to the following terms and conditions. By purchasing or receiving goods or services from E Source Mart, you accept the following terms and conditions:

Quotations

• Any verbal quote given by E Source Mart is given as a guide based on the limited information given by a customer. A verbal quote is intended to give the customer an estimate of the price, and is not an assurance that the product or service will be sold at that price. E Source Mart attempt to inform their customers of all possible price options prior to arrival based on the information provided by the customer.
• Any written quote given by E Source Mart is a guarantee that the product or service will be provided at that price. Any written quote is valid for a period of 7 days.
• Any piece of advertising material stating a fixed price for a product or service is valid only for the period stated on the advertising material or at the date of publication and May or may not be honored at the discretion of E Source Mart.

Warranty

• E Source Mart offers a 30 day warranty on all computer repair services, however any fault deemed to have resurfaced as a result of miss-use by the user, will not be covered by this warranty. E Source Mart will determine whether an issue has not been resolved correctly or has resurfaced as a result of miss-use.
• E Source Mart offers a 12 month warranty on all new hardware sold, and a 3 month on labor warranty.
• E Source Mart offers a 3 month warranty on all second hand (i.e. used) hardware sold, and a 3 month labor warranty.
• Onsite labor after the warranty period will be charged at a reduced rate of $50 per hour with a minimum fee of one hours labour charged.
• If E Source Mart technician is called out to premises for a warranty call, however it is deemed that the fault is not related to that particular piece of hardware, the customer will be charged the appropriate rate for that particular issue.

Liability

E Source Mart will in no way be liable to the customer or any third party for any accidental, consequential or indirect damages resulting from the provision of the service. This includes but is not limited to:

• Damage to hardware
• Corruption or damage to software
• Data loss or data corruption
• Any damages related to downtime, interruption of business services, and loss of profit or damage to goodwill.

Payment

• Payment for E Source Mart goods or services must be made by cash, cheque or credit card. Payment must be made directly on completion of work, or at the time requested by E Source Mart. No credit terms are provided without prior approval from management.
• Prices for services provided by E Source Mart will vary depending on the issue, the time and location of the service.
• All goods supplied by E Source Mart are charged separately from the services.
• All visits by E Source Mart are chargeable unless, E Source Mart is unable to diagnose or suggest a solution to a customer’s problem.
• E Source Mart may vary its price for goods and services without giving notice to the customer.
• E Source Mart services that are charged at an hourly rate have a minimum charge of 1 hours labour.

Software Copyright

• E Source Mart will not be responsible to the Customer or any third party for any breach of any software license in respect of software provided to E Source Mart by the Customer to be installed on a Customer’s computer.
• The Customer warrants that it has a valid license in respect of such software and shall indemnify E Source Mart against any loss, damage, costs, harm or other expense whatsoever arising either directly or indirectly as a result of E Source Mart installing software at the request of the Customer.

No Fix – No Fee

• If E Source Mart is unable to diagnose the cause of any software or computer hardware problem, nor suggest a suitable resolution to the problem (which may involve the need to purchase additional hardware or software) then no charge will apply to the customer.
• Any service done by the E Source Mart will be provided free of charge, only where E Source Mart is unable to diagnose the cause of a problem or suggest a suitable solution. iNet Computer will, at its sole discretion decide whether a service will be provided free of charge.
• If an E Source Mart technician has the skill to resolve an issue, and the customer chooses not to proceed with their recommendation – standard fees and charges are payable to E Source Mart.

Same Day Servicing

Same day servicing only applies where the request has been made prior to 11 am weekdays. Any request after 11 am may not be eligible for same day servicing. Requests are honoured on a best-effort basis, but may not always be possible due to illness or periods of staff leave. E Source Mart apologizes in advance if we are unable to provide same day service to you for any reason.

Pay $100 And We Will Fix Your Computer For One Full Year Free*

Hardware not included, Virus & software related issue covered under contract. Contract Valid for 4 Walk in for 1 Year. Warranty Void if Serviced by other than E Source Mart. iNet computer will not be responsible for data damage. E Source Mart not responsible for data back up, Customer back up all their applications & data prier to requesting repair.